We value you as a customer and your satisfaction is very important to us. Please note that we conduct a thorough quality check on every product prior to shipping. We also make sure that every product is packaged with care and that the contents are thoroughly secured to prevent damage during transit.
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Bright Bold & Beautiful purchase, we realize there are times that you may need to return a product. If you need to return a product(s), please review the below.
- Return requests must be submitted through our Returns Center at http://brightboldandbeautiful.returnscenter.com within 3 days of the delivery date for a refund.
- To be eligible for a refund, products must be in their original, unopened, and unused condition.
- Once the return is approved, you will receive an email with shipping instructions.
- The customer will be responsible for return shipping & handling charges, which will not be refunded. Please do not mail any packages C.O.D., as they will not be accepted.
- Products must be shipped back within 5 days once your return is approved or your refund request will be rejected.
- Please make sure to record your tracking number because we cannot issue a refund until we are in receipt of the returned products. We are not responsible for lost packages so please consider insuring your returned products.
- You will receive an email as soon as we have received your items, as well as when a refund is issued or rejected.
- Please do not return products that are not in their original, unopened, and unused condition or your refund will be rejected.
- If your return is rejected, we will contact you and ship your product(s) back to you free of charge.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS AND REFUNDS
How do I return a product(s) ordered from your website?
1) Visit our Returns Center at http://brightboldandbeautiful.returnscenter.com.
2) Enter your order number and email address to start.
3) Follow the instructions and select the items you want to return.
4) Once your return request is approved, you will get a confirmation email with shipping instructions.
What items are non-refundable?
Only items purchased on www.brightboldandbeautiful.me may be accepted for return. Final sale items, gift card purchases, and items purchased from third-party sites or retail stores are not eligible for return or refund.
Can the items be exchanged?
We do not currently accept exchanges.
What are the refund options?
All refunds will be returned to the original payment method.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after your return request is approved.
How soon will I get my refund?
Once your returned item(s) is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed immediately and a transaction will appear on your original payment method within 10 business days.
What if my question was not addressed?
Please contact customer service with any questions by email at firstname.lastname@example.org.